Author: Wendy Leebov
Edition: 1
Binding: Paperback
ISBN: 1556482256
Feature:
Edition: 1
Binding: Paperback
ISBN: 1556482256
Feature:
Service Savvy Health Care: One Goal at a Time (J-B AHA Press)
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. Search and download Service Savvy Health Care: One Goal at a Time (J-B AHA Press) for free It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time.A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives:Improving first impressions (meeting and greeting)Providing excellent explanations to customersImproving service recovery (effective complaint handling) For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time.A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives: Improving first impressions (meeting and greeting)Providing excellent explanations to customers Improving service recovery (effective complaint handling) Author: Leebov, Wendy, Afriat, Susan H., Presha, Jeanne ISBN-10: 1556482255
Free Service Savvy Health Care One Goal at a Time, 9781556482250
Service Savvy Health Care One Goal at a Time, ISBN-13: 9781556482250, ISBN-10: 1556482256
by Leebov - John Wiley & Sons, Inc. (1998) - Paperback - ISBN 1556482256 9781556482250
New Paperback.
Service Savvy Health Care Free
It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time
The model is applied in the form of step-by-step, do-it-yourself tool kits that offer detailed guidance and concrete resources needed to achieve three specific objectives:Improving first impressions (meeting and greeting)Providing excellent explanations to customersImproving service recovery (effective complaint handling) Find and download medical book free in many categories here
